•           We provide home cleaning  services for customer from 2 to 6 zones in East London

•           We do not provide professional window, carpet and oven cleaning

•           If you are not satisfied, neither are we. We will not leave until you are fully satisfied with the service we provide.

•           Our home cleaners are interviewed at our office to ensure that they are suitable for us. We require the proof of identification, address and two recommendations.

•           If the home cleaner doesn’t appear call us and we will arrange another cleaner to come to you.

How do we pay you?

Domestic customers can be billed on  a weekly basis or the cleaners can be paid at the conclusion of each visit. It is entirely up to the customer to decide what suits them and their circumstances best.


Will we always have the same cleaner?

As many cleans are now undertaken during normal working hours this is vitally important. An identical situation exists with our domestic customers. So yes, at least one of the home cleaners visiting you on a regular basis will be constant.

                
Do you pay your cleaners the minimum wage?

No. All our cleaners are paid well in excess of the minimum wage. The actual rate varies according to the area in which they are employed, the time of day or night they work and the type of job they are doing. Some tasks such as builders cleans attract quite high rates of pay.

Do you have a high staff turnover?

No. We are very much above the National average for cleaning companies when it comes to staff retention. In fact our turnover rate is very low.

                 
Whats the difference between normal cleaning and deep cleaning?

A normal weekly home clean will take on average two, three hour whilst a deep home clean can take between 3 - 6 hours and involves more home cleaners depending on the size of the building. With deep home cleaning all surfaces, woodwork, sills doors etc. will be wiped down with a cleaning solution whilst in a normal clean they will be dusted. With a deep clean furniture that can be moved will be moved whilst in a normal clean this is only done periodically.

                 
What if I have pets? Will they have to be secured whilst cleaning takes place?

No they can be allowed their normal access. All our home cleaners are quite happy to work around both cats and dogs.